Privacy policy

In accordance with EU Legislation 2016/679 from the European Parliament and the Council, of 27th April 2016, regarding the protection of physical persons with respect to personal data, which repeals the directive 95/46/EC (hereinafter GDPR) of the Spanish Law 34/2002 of 11th July, regarding the Law on Information Society Services and Electronic Commerce (hereinafter LISS-EC), and of the Organic Law 0/2018, for the Protection of Personal Data and the guarantee of digital rights, NEO-DEPIL LASER S.L. guarantees the protection and confidentiality of personal data of any type provided to us by our clients, in accordance with the stipulations of the General Data Protection Regulation.

The Policy of Personal Data Protection implemented by NEO-DEPIL LASER S.L. fall under the principle of proactive liability , according to which the party responsible for the processing the data is liable for compliance with Spanish legislative and legal frameworks and is able to demonstrate such liability in front of the relevant governing bodies.

The information provided will be handled in accordance with the terms stipulated in the GDPR, by which NEO-DEPIL LASER S.L. has adopted the standards of protection required by law, and has installed all reasonable technical measures  to avoid any loss, misuse, modification, or unauthorised access by third parties, as set out below. However, the user must be aware that such safety measures online are not impenetrable.


Party responsible for processing the data: Who are we?


CIF (Spanish company id): B73159501

Address: Avda Grecia Parcela 5.1, Poligono Las Salinas 30840 Alhama de Murcia, Murcia, Spain

Telephone: (+34) 902 333 114

Email: [email protected]


Purpose of data processing: What do we use your data for?

All information provided by our clients and/or visitors to the NEO-DEPIL LASER S.L. website or our staff, is included in our records of personal data processing activity, created and maintained under the responsibility of NEO-DEPIL LASER S.L. All data we require is necessary to effectively provide the services requested by users or to resolve the concerns or questions addressed to us by visitors. Our policy is not to create profiles of  our service users.


Legitimacy of data processing: Why do we need your information?

a) Contractual relationship: the relationship that applies when you purchase a product or service from us.

b) Legitimate interest: to address the consultations and claims to which users require a response and to manage payments of the correct amounts.

c) Your consent: if you are a user of our website, by filling in the response in our contact form, you authorise us to send you any necessary communications necessary in response to the concern or information request you have sent us.


Destination: with whom do we share your data?

We do not share your personal data with anybody, with the exception of the public or private bodies to whom we are required to provide your personal data by law. For example, the tax system obliges us to provide the tax office certain information about financial transactions that exceed a specific amount.

In the case that we are required to provide any other party with your personal data outside the remit of any of the above circumstances, we will request your prior permission through clear means that will allow you to decide on your options.


Communication: where can we send your data?

We will not make any international transfer of your personal data for any of the purposes detailed above.

Storage: For how long do we store your data?

We will only store your information for the amount of time necessary to complete the purpose for which it was collected. In order to determine the period of time needed for storage, we will assess the risks involved in the process and our contractual, legal and legislative obligations, internal policies regarding data storage and our legitimate business interests as described in this privacy information and our cookies policy.

In accordance with the above, NEO-DEPIL LASER S.L. will continue to store personal data after your relationship with us, officially  blocked, for the period necessary to complete the actions resulting from the relationship.

Once officially blocked, your data is inaccessible to NEO-DEPIL LASER S.L., and will not be processed except to be made available to public administration authorities or the courts, for the attention of relevant responsibilities resulting from processing the data, or for the processing or response to claims to the Spanish Agency of Data Protection.


Security: How do we protect your data?

We apply all reasonable efforts to maintain the confidentiality of personal information that is processed in our systems. We maintain high levels of security to protect personal data that we process from being lost or accessed, from unauthorised processing or leaking, in respect of the level of technology, the nature and the risks to which the data is exposed. However, we are unable to assume liability for any usage on your behalf of the data (including the username and password)  that you use on our website. Our staff follow strict privacy rules and any third parties contracted to provide supporting services are required to follow the same rules and monitored to ensure they comply.


Your rights: What rights can you exercise as the interested party?

We confirm that you may exercise the following rights:

  • The right to access your personal data, to know which information is being processed and any processing operations using it.
  • The right to correct any inaccurate personal data.
  • The right to suppress any personal data when possible (for example for legal obligations)
  • The right to halt the processing of your personal data when the accuracy, legality or necessity of data processing is questionable. In such case, we may store the data in order to defend against any claim
  • The right to oppose the processing of your personal data, when the legal basis you provide us is our legitimate interest. NEO-DEPIL LASER S.L. will stop processing your data unless it is in our legitimate interest or it is necessary to defend against a claim.
  • The right to data portability, when the legal basis you provide us is the existence of a contractual relationship or your consent.
  • The right to withdraw your consent previously given to NEO-DEPIL LASER S.L.

You can exercise these rights freely and at any time by contacting us at the address:

Avda Grecia Parcela 5.1, Poligono Las Salinas 30840 Alhama de Murcia, MURCIA, Spain, attaching a copy of your identification.


Protection of your rights: where can you make a claim?

If you believe your rights have not been upheld by our company, you can make a claim to the Spanish Data Protection Agency by one of the following methods:

– Online:

– By post: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid

– By telephone: (+34) 901 100 099 or (+34) 912 663 517

Making a claim to the Spanish Data Protection Agency will not incur any costs and you will not require the services of a lawyer or solicitor.


Updates: What changes can be made to this Privacy Policy?

NEO-DEPIL LASER S.L. reserves the right to modify this policy to bring it up-to-date with any current legislation or jurisprudence that may affect its validity.

In order to guarantee compliance with laws on personal data protection, NEO-DEPIL LASER S.L. has employed consultation services and guidance from clickDatos.